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Customer Services

AN EXCLUSIVE TECHNICAL SUPPORT SERVICE

We have at your disposal a team of highly qualified specialised technicians who provide clients with a daily technical follow-up via phone or in person in Portugal and Spain.

 

DISTINCTIVE QUALITY SYSTEM

A rigorous quality control system guarantees our substrates' consistent quality right from the start.

A unique system in Portugal, RAL-certified since 1997, it strictly controls the raw materials and substrates produced, always guaranteeing the highest quality standards, homogeneity and weed-free products.

We have our own laboratory where we carry out chemical and physical tests quickly and efficiently.

To ensure this process, a sample is taken from all SIRO substrates, and then sealed and kept for 12 months in our testing room.

 

              Ral

PACKAGING: SOLUTIONS ADAPTED TO YOUR NEEDS

We offer a wide range of sustainable, economic and rentable packaging solutions for our clients, highlighting the Big Bale, in Bulk, Cultivation Bags, and 70L Bags.

Our bag packaging process for substrates is regulated by the European Standard CEN 12580, certified in Portugal by the National Quality Institute (Instituto Nacional da Qualidade).

 

LOGISTICS

We want to offer our clients integrated and complete solutions so we have an efficient and effective product distribution service covering the Iberian Peninsula.

We create true partnerships with our customers, adjusting the distribution channels to their needs.